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Declaration new mail sample. How to track a new mail parcel. Always with you

Nova Poshta is a leading service in the market of courier and transport services in Ukraine. One of the important and popular services is tracking of cargo sent by the carrier company Nova Poshta. To track the package- means to find out about its location, status, dispatch date, route, delivery option, description of the cargo and other useful information.

There is no need to wait for a notification from the post office. Working with the service is simple: in a few seconds you will receive up-to-date information regarding shipments both within Ukraine and abroad.

Where is the parcel?

To find out where the package is, select one of the available methods:

search form on the site;
official website of the carrier company;
popular SMS tracking service;
call the support hotline and get the information you need from the operator;
Find out the latest information from the manager of your nearest branch.

How to track cargo using a consignment note?

To find out where the goods are being shipped, recipients and senders need the bill of lading number, or TTN in short. The sender receives such data when processing documents at the branch. The declaration consists of 11 or 14 numbers, which are shown in the upper left corner of the document. These numbers are entered into the “Tracking number” column and click “Track”. And within a couple of seconds the exact location of the cargo is known.

Express waybill TTN

How to find a parcel?

After receipt of the NP warehouse, the order is entered into the database, processed, and assigned a digital internal code of the organization - a declaration number or a bill of lading (Bill of Lading), which is reported to the sender. The TTN code consists of 11 or 14 digits and starts with "1", "2" or "5":

the number “1” at the beginning of the declaration is assigned to the cargo transferred by the sender to the company’s courier;
if the number “2” is at the beginning of the declaration, the invoice is sent online before the parcel arrives at the “NP” warehouse (such TTN is assigned to shipments of online stores);
the number “5” at the beginning of the invoice indicates that the item was delivered to the department directly by the sender, the declaration was issued on the spot, simultaneously with its arrival at the warehouse.

How to check by number?

To check the shipment, you must indicate in the search form one of the information: code of the trade bill of lading, telephone number of the recipient (sender), last name of the recipient.

Branches in Ukraine

By going to the “branches” category, everyone will find the desired branch. The customized interface allows you to do everything quickly. The organization's network includes 2,114 branches, 1,847 parcel terminals throughout Ukraine. The number of employees exceeds 22,000 people

Every year the number of shipments increases significantly. 2016 - 100 million items, 2017 - 130 million

Visit the official website

On the carrier's website you can obtain information regarding the services provided. A special form that allows you to track the shipment is located at the top left of the main page of the site.

To check, you need to select the “Track” function, enter the invoice number and phone number in the form that appears, and click the “Find” button.

Customers using the “Personal Account” service, in addition to bonuses and additional services, can quickly track shipments - just log in, enter your personal account and select the tab of interest.

In addition to the location of the cargo, the organization’s website contains data about it.

International Delivery Tracking

Nova Poshta International LLC provides delivery services from abroad - from popular trading platforms in China (aliexpress, taobao), the United States (ebay), Germany (zalando, bidclash), Poland (allegro), and the Baltic countries. Tracking of foreign shipments is distinguished by the presence of an international tracking number or air waybill.

After crossing the border, passing through customs control and arriving at the warehouse of the courier service, the parcels are assigned the internal commodity and transport code of the carrier company.

International tracking number is an alphanumeric code consisting of 13 characters. The code is assigned in accordance with the requirements of the World Trade Union and contains encrypted data about the delivery method and the sending country. The two letters located at the beginning of the code indicate the type of shipment (parcel, letter, express parcel, etc.). The last two letters are the designation of the country according to the international standard. For example: US- United States; CN— China; U.A.- Ukraine.

Find out about the location of a foreign parcel on the website of the Nova Poshta organization. You can track your cargo using the form (at the top of the screen). Enter the tracking code and phone number in the provided fields. It is important to follow the rule of foreign codes: Enter capital letters, do not use spaces.

Track by recipient's last name

You can receive and track it exclusively via TTN. We recommend checking the details with the sender. If this is not possible, and the express waybill number is lost, do not worry! It is worth contacting the nearest office, where the TTN number will be quickly restored. To renew, a company employee will require a passport and phone number.

Upon arrival of the transfer to the department, the person will be notified by SMS text message. The necessary information will be indicated there.

Track by phone number

The situation is identical as with the recipient's last name. It is impossible to track by phone number

Conclusion

These are the ways you can track your cargo at Nova Poshta. Having this information will make placing an order much more enjoyable. New Post thinks about the comfort of customers. Therefore, we try to serve quickly and efficiently. The organization regularly creates new services that make collaboration easier.

The parcel was delivered to the nearest new post office. The track was tracked, the parcel was delivered intact, a good carrier. On time - fast delivery, overall satisfied!

Order No.: 103126710916504. Order time: 01:05 Jun. 14 2019. The parcel was received on July 6 at the Nikopol branch of Nova Poshta (Dnipropetrovsk region), without damage. I checked the battery in operation, without any comments. I'm happy. Special thanks to the seller Cally Xie - five stars!!!

206*********69 received in 17 days

AS9********CN received in 17 days

Order No.: 103274919993511. Order time: 10:07 Jun. 18 2019. I received the parcel in Nikopol (Dnepropetrovsk region) at Nova Poshta on July 4. Parcel without damage. Tracked on 4 sites. Dear seller YAN YAN, I give five stars for excellent work, I wish you good health and not to get sick!

206*********87 received in 16 days

162*******53 received in 16 days

Was constantly monitored. Received at Nikopol branch #3 of Nova Poshta. The seller packed the sharpener in pimples, without damage - five stars to the seller!

SF6*********33 received in 8 days

I received the parcel quickly, the packaging was intact. Unfortunately, it was not possible to track it; there was no information on it. The order is being processed and that's it. Information appeared only when the goods were in Ukraine at customs. In general, I am satisfied with the seller and the delivery, they brought it home.

460*******68 received in 15 days

The parcel from China arrived in Ukraine in 10 days. But for the next 5 days the parcel lay in the Nova Poshta sorting center until I began to intensively insist that the parcel be found and returned. I had to go to the department again to get it.

AS9********CN received in 11 days

In Ukraine the parcel arrived in three days and then Nova Poshta kept the parcel for a week!!! The rating for Nova Poshta sucks!!!

AS9********CN received in 16 days

Order No.: 102703369173511. Order time: 08:21 Jun. 11 2019. Received the parcel on June 29 in Nikopol (Dnipropetrovsk region) at Nova Poshta. I'm glad I chose this seller, everything was packaged perfectly. I also included a “courtesy note.” The battery was 30% charged. Charged the battery to 100% in 1.5 hours. I made a continuous call to another smartphone for 4 hours - there was still 30% battery charge left. The old Samsung X160 has come to life, the battery seems to be similar to the original.

460*******80 received in 14 days

The parcel was delivered to the nearest branch of the new post office, but we found out on our own, on the Internet, where they can send the parcel if only the address is indicated and not the postal number. The notification said that the parcel was delivered to the place of arrival, but did not say where exactly. In general, we are happy with the product, my son ordered headphones and says that the quality is excellent, the volume is adjustable, they work perfectly. The parcel took 14 days.

959*******70 received in 17 days

The parcel was delivered in good condition within the specified time frame. Thank you for being there :) Successful contacts to you and grateful users! Best regards, Olga.

959*******60 received in 8 days

The parcel was perfectly tracked, but not received in full. SF Express received a parcel of 1,400 kg and Nova Poshta (Ukraine) received 0.4 kg, the main part of the order did not arrive.... we are in correspondence with the seller. But I want to add what the first time is. Before this everything was great and very fast, really very fast!

460*******96 received in 8 days

Received in 8 days by new mail!!! here's how to choose SF Express to go to a new mail??? otherwise, out of 5, one went to a new one and 4 to Ukrposhta!

AE1**************PI received in 20 days

everything is on time. no delays. convenient and correct website for tracking the status of your parcel. Thank you)))

460*******34 received in 7 days

At first I was even scared, I thought it was some kind of mistake. No, just really fast delivery, thanks new mail! It would be nice if they received all the parcels, instead of m*st, for example. :)

460*******94 received in 7 days

The product with the coupon came out for $2 with free delivery by SF Express, delivered in Ukraine by Nova Poshta. Everything took an amazing 7 days. Now, if possible, I will choose this method again, since I bought 4 days earlier another product that was 6 times more expensive with delivery through Ali Standard, it is still quiet and for some reason it is delivered through Estonia(

959*******63 received in 15 days

Very fast! Great! Delivered in Ukraine by Nova Poshta. Tracked well. This site is a great help.

460*******64 received in 7 days

Delivery 7 days, Nova Poshta, home. I was shocked by the speed, it was tracked all the way. The price of the product on Aliexpress is 3 bucks and free super delivery. Amazing!))

206*********02 received in 9 days

A high quality converter adapter from a reputable manufacturer UGreen was delivered via SF Express and Nova Poshta in 9 days! Everything matches. The entire chain, from the manufacturer to the final supplier, is a huge LIKE! (UGreen >>> SF Express >>> New Post). The product corresponds completely. I recommend. I tracked it on three sites: “Where is the Parcel”, “Parsel Monitor” and “Postal Ninja”. All are decent! All the best and good luck!

460*******66 received in 9 days

Guys, hats off!!! Something unreal - in nine days from China to Kyiv, the fragile part of the laptop case is in the best possible way! Thank you! Keep it up! I am proud of you!!!

959*******44 received in 22 days

The parcel was hanging around China for 12 days. Was in export for 4 days. Upon arrival in Ukraine, I waited 3 days to get to customs. It took the usual 24 hours from Kyiv to Kharkov) the goods and packaging were not damaged along the way, everything arrived safe and sound in 22 days

959*******57 received in 20 days

Delivered by Novaya Poshta in 20 days. Relatively fast. Issued on Easter Sunday without any problems. Everything is safe and working. Well done!

AE1**************PI received in 18 days

I ordered a smart watch. Although they were packaged anyhow, the parcel arrived intact and untouched. What else can I say, New Mail is a service you can trust.

AE1**************PI received in 23 days

The parcel was tracked along the entire route. The cardboard box was slightly dented, and the seller did not put in any bubble wrap or any packaging material. That is, just a cardboard box. But everything works fine

460*******53 received in 9 days

The delivery speed is amazing. 9 days from the moment of sending from China to receipt at the Mariupol branch! Well done!

460*******76 received in 9 days

Excellent delivery 9 days to Mariupol. I picked it up myself at the department, although it was possible by courier. Keep it up!

460*******81 received in 6 days

The parcel was received very quickly, only 6 days from the moment of order. The seller is great. The second time I order from him, and again such a speed. The packaging is not damaged. I received it myself via SMS at Novaya Poshta. The parcel was tracked.

206*********30 received in 8 days

I've received the parcel. The track was tracked. From order to receipt 8 days. This is a record for two years. Respect to the carrier. If only it were always like this.😎

959*******91 received in 8 days

Record delivery speed! From order to receipt 8 days! The product is high quality. I recommend the seller! 5+

460*******61 received in 7 days

Super fast delivery by Nova Poshta from China. The order was placed on 03/29/2019 and was already received in Odessa on 04/05/2019.

AE1**************PI received in 15 days

Vikoristav Aliexpress Standard shipping. Delivered by Nova Poshta in 15 days. SF-eParcel also delivers new mail much faster. Alas, I understand that only non-branded speeches should be transported through the Northern Fleet.

AE1**************PI received in 21 days

Delivery took three weeks. Monitored throughout the entire period. The product arrived without damage. Delivery to your door.

959*******88 received in 10 days

arrived from China faster than I expected, the parcel was intact without any mechanical damage, I tracked it through the website where the parcel was located.

460*******78 received in 10 days

460*******87 received in 10 days

Ordered on March 09. Sent on the 12th, received on March 21st. International transport company SF eParce, well done to the seller and delivery, well done +++++5++++++

"Nova Poshta" is a company in Ukraine, founded in 2001, providing express delivery services for goods and documents for individuals and businesses. Thus, over a short period of time, the network acquired the features of a postal giant in Ukraine. Today, there are more than 2,300 branches in the country through which cargo is delivered. In addition to local delivery, the company also provides a targeted delivery service in 28 thousand settlements!

Track your Nova Poshta parcel

Methods for tracking parcels on the territory of Ukraine include the simplest options using the parcel track number. The track number is assigned individually for each shipment and may contain various numbers:

parcels with 11 or 14 digits transported domestically;
13-digit numbers on international parcels or cargo.

To check the status of the movement of cargo, as well as its location, you must enter the original number on the Nova Poshta portal, which has the ability to check international parcels.

Parcel tracking is carried out in an automated way by entering in the “tracking number” column the number indicated in the upper left corner of the document.

How to find a parcel by Nova Poshta track number

In order to find out the location of the new mail parcel, you will need the TTN - the invoice number, which contains delivery information. The sender of the parcel has this invoice with him, which he receives at the time of sending the parcel. The TTN number is located in the upper left corner of the invoice. This code is the Nova Poshta tracking number, which you can enter into the parcel search field on our website or on the official Nova Poshta website.

AliExpress Nova Poshta parcel tracking

To clarify the parameters of cargo and transportation within the country, you need to look at the numbers of the bill of lading and declaration. From 11 or 14 digits of the TTN number you can find out about the type of delivery of the parcel. For online stores, parcels begin to be numbered with the number 2, and for courier companies with 1.

For delivery from foreign countries, including the USA, Europe, China, Poland and the Baltic states, a special 13-digit invoice tracking number is used. To track foreign parcels on the Novaya Poshta portal, you must enter the tracking number and mobile phone numbers.

According to international standards, international parcels are marked using the abbreviations of the countries from which the cargo arrives. For parcels from the USA, the designation US is used. To clarify the type of parcel, the first two letters were introduced, placed at the beginning of the code, which symbolize the type: parcel, letter, express parcel. All data on international parcels is entered in accordance with the rules of the customs union. For goods from China, the short designation will include two letters - CN, which correspond to the name in English of the state.

How can I track Novaya Poshta's cargo by last name?

Unfortunately, today there is no way to track a Nova Poshta parcel using only the last name. Tracking is possible using the TTN number. If for any reason the sender does not provide you with the number, then in most cases the carrier independently sends this number to Viber or SMS.

If you are the sender and you need a parcel number, then, together with your passport and telephone number that was indicated in the shipment, contact any Nova Poshta branch to restore the TTN.

How to find out where a Nova Poshta parcel is located?

To check the location of the cargo, enter the cargo number in the field at the top of the page and click the button. You will see the warehouse number or the shipment route.

It will not be possible to find out more detailed information (for example, to see with an accuracy of ten meters where exactly the courier or the NP car is now).

How to track a Nova Poshta parcel by phone?

Now this is impossible. On the official website, Nova Poshta asks for a phone number along with the TTN number and only in order to provide more detailed cargo tracking results.

How to track a Nova Poshta parcel via SMS?

If you do not want to track your Nova Poshta parcel online and it is more convenient for you (or necessary if you are not connected to the Internet), do this using SMS.

Then send an SMS to number 4404, in which you must indicate the express invoice number. You can read more about this service on the official website of Nova Poshta - SMS Tracking.

What should I do if the delivery time specified during tracking has been exceeded, but the parcel has not yet arrived?

In this case, the recipient must contact the carrier - Nova Poshta - directly and find out what caused the delay. You can do this by using the free phone number 0800500 609. Usually, when the delivery time was exceeded due to the fault of the courier company, at the time of receipt you can write a statement, giving you the opportunity to receive monetary compensation for the inconvenience caused.

Why does the website indicate that the parcel is already at the department, but the SMS message has not arrived?

Nowadays, a very popular method of notifying users about the arrival of a shipment is not only mobile communications, but also the Viber messenger. So try opening this application on your phone - perhaps a message from Nova Poshta is waiting for you there. In any case, it is not necessary to wait until you receive an SMS - if during tracking you see that the parcel is already waiting for you, then you can safely go to your branch and receive the cargo.

What documents are needed to receive a Nova Poshta parcel?

Depending on the declared value of the cargo, the conditions under which you can receive it vary. If the amount does not exceed 5000 UAH, then all you need to receive is to know the track number of your shipment. If the amount is greater, the relevant document that will allow you to issue the shipment is:

all types of passports of a citizen of Ukraine (including foreign, diplomatic or official).
passport of a foreign citizen.
driver's license.
pensioner's ID.
student or military ID.

Can I inspect my shipment before paying for it?

Nova Poshta strongly recommends that each client, regardless of the value of their parcel, review it at the branch. Situations during delivery vary, so it may happen that the contents of the shipment are damaged or do not meet your expectations. Only if, in the presence of a department employee, you check whether everything is fine and whether you are happy with everything, in the event of any problematic situation, it will be possible to quickly solve it. In all other cases, no claims will be accepted.

Why does the website indicate the amount for delivery of the parcel, but I have already paid everything to the sender?

When tracking, the company indicates as a reference how much delivery of each item will cost. This is done for the convenience of both the sender and the recipient - you can always be sure that all the information known to you was correct. Therefore, if you have already paid for shipping, the second time you receive it you will not need to pay the same amount - the sender did this for you.

How can I change the final delivery address of my shipment?

There are a wide variety of situations in life, some of which lead to your package requiring redirection and a new delivery address. You can do this as follows:

You can contact the company by phone 0800500609 and voice your desire for this option. The operator will then tell you what next steps you need to take.
you can fill out an application (you can print it here https://novaposhta.ua/uploads/misc/doc/Form_Readdress.pdf), and use it to change the delivery address.

The required document in order to carry out forwarding is a passport (domestic or foreign). This service is available to both the sender and the recipient.

Nova Poshta tracking statuses

To properly understand the status of your parcel, pay attention to the table below. Each status is assigned a delivery status designation.

History of the creation and development of Nova Poshta

The history of the formation and development of the Novaya Poshta company is quite fascinating. Initially, the total number of personnel of the future giant did not exceed 7 people, and the starting capital was 7 thousand dollars!

Just 15 years ago, in Ukraine, the main cargo carriers were minibus drivers or train conductors... During the first three years of the business’s existence, it was difficult for a small number of personnel to promote nonsense to the masses. Ukrainians were distrustful of people they did not know. Citizens had to mentally restructure, gradually moving away from the already familiar scheme: cargo, bus driver, recipient.

Over the next 2005 - 2006. The company now has both regular customers and competitors! The business owners themselves claim that it was then that a turning point came in the development of the company’s service. Thus, Novaya Poshta achieved authority. It was then that the network began to expand throughout the country. Thus, head offices appeared in Kyiv and Poltava. New branches appeared like mushrooms after the rain!

For the period 2007 – 2008. The company has already been represented in all regions of the country! Since 2009, Nova Poshta has begun to develop at a phenomenal pace, annually increasing the number of delivered parcels by three! The number of representative offices and delivery points increased proportionally. In the same year, the business took first place in the ranking of express delivery in Ukraine.

Currently, the company continues its sustainable development, showing encouraging results!

Services provided by Nova Poshta

The postal company offers a wide range of services. The client has the opportunity to use:

Fast delivery of parcels to any point in Ukraine;
Cargo storage service;
Return delivery of documents;
Redirection;
Redirection;
Parcel packaging service;
By money transfer;
SMS tracking.

International delivery of goods is also very popular; this service is provided by Nova Poshta International LLC.

Nova Poshta parcel tracking

The company's logistics are quite developed, and tracking shipments will not be difficult. All movements of the parcel are recorded online and sent to the Nova Poshta website.

How to do it? In the “Invoice number” field, you should indicate the relevant data that can be written out from the express invoice form. In the next field, enter the mobile phone number of the sender or recipient, and click on the “Find” button. As you can see, everything is simple!

What if the package is not tracked or not delivered?

To properly resolve the issue, you should use the feedback service at https://novaposhta.ua/ru/contact. And they will definitely help you!

Where is the parcel?

To find out where the package is, select one of the available methods:

search form on the site;
official website of the carrier company;
popular SMS tracking service;
call the support hotline and get the information you need from the operator;
Find out the latest information from the manager of your nearest branch.

How to track cargo using a consignment note?

Express waybill TTN

How to find a parcel?

the number “1” at the beginning of the declaration is assigned to the cargo transferred by the sender to the company’s courier;
if the number “2” is at the beginning of the declaration, the invoice is sent online before the parcel arrives at the “NP” warehouse (such TTN is assigned to shipments of online stores);
the number “5” at the beginning of the invoice indicates that the item was delivered to the department directly by the sender, the declaration was issued on the spot, simultaneously with its arrival at the warehouse.

How to check by number?

To check the shipment, you must indicate in the search form one of the information: code of the trade bill of lading, telephone number of the recipient (sender), last name of the recipient.

Branches in Ukraine

Every year the number of shipments increases significantly. 2016 - 100 million items, 2017 - 130 million

Visit the official website

On the carrier's website you can obtain information regarding the services provided. A special form that allows you to track the shipment is located at the top left of the main page of the site.

To check, you need to select the “Track” function, enter the invoice number and phone number in the form that appears, and click the “Find” button.

In addition to the location of the cargo, the organization’s website contains data about it.

International Delivery Tracking

Track by recipient's last name

Upon arrival of the transfer to the department, the person will be notified by SMS text message. The necessary information will be indicated there.

Track by phone number

The situation is identical as with the recipient's last name. It is impossible to track by phone number

Conclusion

To track your parcel you need to take a few simple steps.
1. Go to the main page
2. Enter the track code in the field with the heading "Track postal item"
3. Click on the "Track parcel" button located to the right of the field.
4. After a few seconds, the tracking result will be displayed.
5. Study the result, and especially carefully the latest status.
6. Forecasted delivery period is displayed in the track code information.

Try it, it's not difficult ;)

If you do not understand the movements between postal companies, click on the link with the text “Group by company”, which is located under the tracking statuses.

If you have any difficulties with the statuses in English, click on the link with the text “Translate into Russian”, which is located under the tracking statuses.

Carefully read the "Track Code Information" block, there you will find estimated delivery times and other useful information.

If, when tracking, a block is displayed in a red frame with the heading “Pay Attention!”, carefully read everything that is written in it.

In these information blocks you will find 90% of the answers to all your questions.

If in the block "Pay Attention!" it is written that the track code is not tracked in the destination country, in this case, tracking the parcel becomes impossible after the parcel is sent to the destination country / after arriving at the Moscow Distribution Center / Item Arrived at Pulkovo / Arrived in Pulkovo / Left Luxembourg / Left Helsinki / Sending to the Russian Federation or after a long pause of 1 - 2 weeks, it is impossible to track the location of the parcel. No, and nowhere. Not at all =)
In this case, you need to wait for a notification from your post office.

To calculate delivery times in Russia (for example, after export, from Moscow to your city), use the "Delivery Time Calculator"

If the seller promised that the parcel would arrive in two weeks, but the parcel takes more than two weeks, this is normal, the sellers are interested in sales, and that’s why they are misleading.

If less than 7 - 14 days have passed since the receipt of the track code, and the parcel is not tracked, or the seller claims that he sent the parcel, and the status of the parcel “the item pre-advised” / “Email notification received” does not change for several days, this is normal, You can read more by following the link: .

If the status of the mail item does not change for 7 - 20 days, do not worry, this is normal for international mail items.

If your previous orders arrived in 2-3 weeks, and the new parcel takes more than a month, this is normal, because... Parcels go on different routes, in different ways, they can wait for 1 day to be sent by plane, or maybe even a week.

If the parcel has left the sorting center, customs, intermediate point and there are no new statuses within 7 - 20 days, do not worry, the parcel is not a courier who is delivering the parcel from one city to your home. In order for a new status to appear, the parcel must arrive, unload, scan, etc. at the next sorting point or post office, and this takes much more time than just getting from one city to another.

If you do not understand the meaning of such statuses as Reception / Export / Import / Arrived at the place of delivery, etc., you can look at the breakdown of the main statuses of international mail:

If the parcel is not delivered to your post office 5 days before the end of the protection period, you have the right to open a dispute.

If, based on the above, you do not understand anything, read these instructions again, and again, until you are completely clear;)